SDR business operations

Purpose

Outbound work decomposes into a small, stable set of operations: add a person, put them into a sequence, pause them, answer a reply, record what came of it, read the numbers. This skill names those operations and fixes their meaning, so that a plan can be written — and reviewed — without knowing which product will execute it.

This is the contract the rest of the system is built on. Playbooks compose these operations; a provider adapter implements them; the Reply CLI will eventually expose the high-frequency ones as direct commands. All three must mean the same thing by enrollment.pause, which is why the meaning lives here and nowhere else.

When to use / when NOT to use