Triage Incident Skill

Triage production incidents using AI analysis to suggest severity, calculate business impact, and draft communications.

When to Use

• Incident is in Alert stage and needs triage
• Analyzing incident severity or impact
• Preparing incident for investigation phase

Triage Process

Step 1: Gather Context

Collect via Port MCP:

1. Incident details: Title, description, alert source
2. Primary service: Tier, dependencies, ownership
3. Monitoring data: Error rates, affected customers
4. Timing: Business hours vs off-hours