BigCommerce Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Figure out what the user actually needs before diving in:

• Goal — building/debugging an API or webhook integration, choosing a plan, a checkout/conversion question, or a store-ops task?
• Surface — REST Management API (v3 / legacy v2), GraphQL Storefront API, GraphQL Admin API, webhooks, or the no-code control panel?
• Account type — store-level API account (token from control panel), app-level (OAuth, Dev Portal), or account-level (GraphQL Account API across stores)?
• Plan — Standard, Plus, Pro, or Enterprise? (Rate limits and a few features scale by tier; some plan names appear as Core/Growth/Scale/Performance on the current pricing page.)

Skip-ahead rule: if the prompt already says what they need, go straight to Step 2.

Step 2 — Route or answer directly

If the question is really a cross-platform strategy, hand off with the exact command: