sales-ccaas-selection
CCaaS Platform Comparison & Selection
Help the user choose the right cloud contact center platform for their organization. This skill is tool-agnostic — it compares platforms on features, pricing, AI capabilities, integrations, and deployment to find the best fit.
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated knowledge.
- What's driving the evaluation?
- A) Greenfield — building a new contact center
- B) Migration from on-prem (Avaya, Cisco, Mitel, Genesys Engage)
- C) Switching CCaaS providers (unhappy with current platform)
- D) Adding capabilities (AI, WFM, digital channels) to current setup
- E) Cost optimization — current platform too expensive
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