sales-claap
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sales-maestroqa
MaestroQA platform help — conversation data QA platform with customizable scorecards, AI-powered coaching workflows, conversation analytics (AskAI), reverse-ETL to CRM/Slack/data warehouses, CSAT ingestion, chatbot QA monitoring. 60+ integrations (Zendesk, Freshdesk, Salesforce, Intercom, ServiceNow, Kustomer, Front, Gorgias, Gladly, Khoros Care, Five9, Talkdesk, Amazon Connect, NICE, Aircall, Gong, Zoom, Dialpad, Snowflake, BigQuery, Redshift). Rippit API (app.rippit.com/api/v1, token auth, 10 req/s). Use when QA scorecards not catching the right issues, coaching workflows feel disconnected from QA data, grading data export to warehouse, CSAT scores not correlating with QA scores, setting up MaestroQA integrations with helpdesk or phone system, MaestroQA API automation, or evaluating MaestroQA vs Observe.AI or Enthu.AI or Klaus. Do NOT use for CCaaS platform selection (use /sales-ccaas-selection) or real-time agent coaching during calls (use /sales-balto).
14sales-genesys
Genesys Cloud CX platform help — enterprise CCaaS with AI-powered experience orchestration, omnichannel ACD routing (voice + digital), Architect IVR/flow builder, workforce management (WFM forecasting/scheduling/adherence), quality management (evaluations/scoring), predictive routing, agent assist, virtual agents, outbound dialer, Interaction Analytics, AppFoundry marketplace (450+ apps), REST Platform API with OAuth 2.0 and 15 regional endpoints, deep Salesforce integration (CX Cloud joint product + Service Cloud Voice BYOT), 4 tiers CX1 $75/CX2 $115/CX3 $155/CX4 $240 per user/mo + telephony minutes. Use when setting up Genesys Cloud routing or Architect flows, WFM forecasting not matching actual volume, quality management evaluations not triggering coaching, dropped calls or audio quality issues, comparing Genesys pricing tiers, integrating Genesys with Salesforce or ServiceNow, Genesys reporting hard to navigate, MFA management confusing, Genesys API integration, or evaluating enterprise CCaaS platforms. Do NOT use for building a general coaching program (use /sales-coaching) or comparing CCaaS platforms (use /sales-ccaas-selection).
14sales-solidroad
Solidroad platform help — AI-powered QA and training for CX teams. Use when reps ramping too slowly and need AI practice simulations, QA only covers 2% of conversations and you want 100% automated scoring, training and QA are disconnected and insights don't turn into coaching, setting up Solidroad scorecards or custom quality rubrics, connecting Solidroad to Salesforce Service Cloud or Zendesk or Intercom, or evaluating Solidroad vs Observe.AI vs Balto vs Cresta for contact center QA. Do NOT use for general coaching strategy without a specific platform (use /sales-coaching).
14sales-trustmrr
TrustMRR platform help — Marc Lou's verified-revenue startup database and acquisition marketplace with live Stripe/LemonSqueezy/Polar/Paddle/DodoPayment/RevenueCat/Superwall/Creem API revenue verification (hourly-updated), APA-only lump-sum escrow via Escrow.com (no earnouts or installments), free directory listing + marketplace tiers Starter $29 / Growth $199 / Scale $499, 3% marketplace fee plus Escrow.com fees split 50/50 buyer/seller (combined 5.60% ≤$5K down to 3.70% $10M+), $199/yr buyer alerts, stealth mode, public REST API with tmrr_* Bearer 20 req/min. Use when listing a bootstrapped or indie SaaS for sale with verified revenue, picking between Starter/Growth/Scale boost tiers, auditing a TrustMRR listing before an offer, connecting a payment provider for verification, querying the TrustMRR API, comparing TrustMRR against Acquire.com or Microns, or setting up a verified-revenue badge. Do NOT use for cross-marketplace valuation strategy (use /sales-side-project-valuation).
14sales-ecomswap
Ecomswap platform help — boutique sell-side M&A brokerage for profitable Shopify, Amazon FBA, DTC, SaaS, newsletter, and content-site founders, with curated private listings, a 50K+ verified buyer network, free confidential valuation, and end-to-end LOI-to-close support. Use when selling a profitable ecommerce or Shopify business above the $200K net-profit floor, deciding between a self-serve marketplace (Acquire.com, Flippa) and a full-service broker, preparing for a broker-led confidential valuation, understanding the SDE-based profit-multiple methodology Ecomswap uses, figuring out how the curated buyer-sourcing process works, or comparing Ecomswap against Empire Flippers, FE International, Quiet Light, and Motion Invest. Do NOT use for cross-marketplace selection strategy (use /sales-side-project-valuation).
14sales-convin
Convin platform help — AI-powered contact center QA, coaching, and conversation intelligence. Use when setting up Convin automated QA scoring, Convin Real-Time Assist not surfacing prompts, Convin transcription missing speakers or inaccurate with accents, Convin audits hanging or calls delayed on dashboard, Convin AI Phone Call agent for outbound, Convin LMS agent training, or evaluating Convin vs Observe.AI vs Cresta vs Balto vs Enthu.AI for contact center QA. Do NOT use for CCaaS platform selection (use /sales-ccaas-selection) or building a coaching program (use /sales-coaching).
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