Cresta Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?
   • A) AI Agent setup (virtual agents for voice/chat)
   • B) Agent Assist configuration (real-time coaching, Knowledge Agent, AI Summaries)
   • C) Conversation Intelligence (Insights, Coach, Quality Management, AI Analyst)
   • D) Agent Operations Center (monitoring human + AI agents)
   • E) Integrations (CCaaS, CRM, knowledge management)
   • F) Comparing Cresta to another platform
   • G) Implementation planning
   • H) Other