Front Platform Help

Helps with everything related to using Front — an AI-powered customer operations platform combining shared inbox, omnichannel support, AI automation (Autopilot, Copilot), ticketing, knowledge base, and a full REST API with webhooks. Used by 9,000+ companies for support, operations, and account management.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated knowledge.

Ask the user:

1. What are you trying to do with Front?
   • A) Set up Front for the first time
   • B) Configure shared inbox routing and assignments
   • C) Set up AI features (Autopilot, Copilot, Smart QA)
   • D) Build an API integration or webhook listener
   • E) Connect Front to CRM (Salesforce, HubSpot)
   • F) Compare Front to alternatives
   • G) Troubleshoot performance or data issues
   • H) Something else — describe it