Genesys Cloud CX Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?
   • A) ACD routing, IVR, or Architect flow configuration
   • B) Digital channels (email, chat, SMS, social, web messaging)
   • C) AI features — predictive routing, agent assist, virtual agents, journey analytics
   • D) Workforce management (WFM) — forecasting, scheduling, adherence
   • E) Quality management (QM) — evaluations, scoring, coaching workflows
   • F) Outbound dialer — campaigns, predictive/power/progressive modes
   • G) Reporting, analytics, or Interaction Analytics
   • H) Integrations — Salesforce, ServiceNow, AppFoundry, API
   • I) Pricing, tier selection, or billing
   • J) Admin — MFA, OAuth, user management, permissions
   • K) Other