Help Desk & Customer Service Platform Comparison

Help the user choose the right help desk or customer service platform for their team. This skill is tool-agnostic — it compares platforms on features, pricing, AI capabilities, integrations, and ease of use to find the best fit.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated knowledge.

1. What's driving the evaluation?
   • A) Greenfield — setting up support for the first time
   • B) Switching — unhappy with current platform (which one?)
   • C) Scaling — outgrowing current tool, need more features
   • D) Cost — current platform too expensive
   • E) Consolidation — replacing multiple tools with one