Hiver Platform Help

Helps with Hiver — a Gmail-native help desk that adds shared inboxes, ticketing, live chat, WhatsApp, voice, and AI capabilities directly inside Gmail. Zero learning curve for Google Workspace teams.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask the user:

1. What are you trying to do with Hiver?
   • A) Set up Hiver shared inboxes for the first time
   • B) Fix automation, assignment, or SLA issues
   • C) Configure AI features (Copilot, AI Agents)
   • D) Connect Hiver to CRM or other tools
   • E) Compare Hiver to other help desk tools
   • F) Something else — describe it