Level AI Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?
   • A) Setting up InstaScore QA scorecards and evaluation criteria
   • B) Configuring Real-Time Agent Assist (AgentGPT) for live guidance
   • C) Voice of Customer analytics — sentiment, iCSAT, trends
   • D) AI Virtual Agent setup (voice/chat automation)
   • E) CCaaS integration (Five9, Talkdesk, Zendesk, Genesys, etc.)
   • F) API integration — pushing/pulling interaction data
   • G) Comparing Level AI to another tool (Observe.AI, Cresta, CallMiner, Balto)
   • H) Compliance monitoring (PCI, HIPAA, script adherence)
   • I) Screen recording and agent coaching workflows
   • J) Other