Customer Loyalty Programs

Help the user design and manage loyalty programs — from strategy and structure through points/tiers/rewards mechanics, member engagement, and ROI measurement. This skill is tool-agnostic but includes platform-specific guidance for Brevo Loyalty, Smile.io, LoyaltyLion, Yotpo, Stamp.me, and custom-built solutions.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated knowledge.

Ask the user: