sales-verint
Installation
SKILL.md
Verint Open Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
- Which area?
- A) Da Vinci AI Bots (Quality Bot, Coaching Bot, Wrap Up Bot, etc.)
- B) Workforce Management (forecasting, scheduling, adherence)
- C) Quality Management (evaluations, scorecards)
- D) CX Analytics / Speech & Text Analytics
- E) Knowledge Automation
- F) IVA / Virtual Assistants
- G) Financial Compliance / Fraud & Security
- H) API / Developer Portal / Integration
- I) Calabrio migration / merger questions
- J) Not sure / general question