Zendesk Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

What area of Zendesk do you need help with?
- A) Ticketing — triggers, automations, macros, views, ticket fields, SLAs
- B) Help Center / Guide — knowledge base articles, community forums, AI search
- C) AI Agents — automated resolution, copilot, generative replies
- D) Chat — live chat widget, proactive messaging, routing
- E) Talk (Voice) — IVR, call recording, voicemail, routing
- F) Sell (CRM) — pipeline, leads, deals, sales automation
- G) Messaging — WhatsApp, Facebook, Instagram, SMS omnichannel
- H) Explore (Analytics) — dashboards, custom reports, SLA tracking
- I) Marketplace & Integrations — Salesforce, HubSpot, Shopify, Jira, Slack
- J) API & Development — REST API, webhooks, apps, ZIS
- K) Admin — pricing, plans, add-ons, billing, user management
- L) Something else — describe it