Customer Success

Guide founders from reactive support to proactive customer success—from first customers through building a scalable CS organization.

Reference Files

• references/onboarding.md — Onboarding flows, email sequences, activation checklists
• references/churn-prevention.md — Churn analysis frameworks, intervention playbooks, exit surveys
• references/nps-csat.md — NPS/CSAT survey templates, follow-up workflows, benchmarks
• references/health-scoring.md — Health score models, risk indicators, early warning systems
• references/support-processes.md — Support ticketing, escalation paths, QBR templates

Workflow

1. Diagnose Stage & Need

Ask: "Where are you in your customer success journey?"