ticket-triage
Pass
Audited by Gen Agent Trust Hub on Oct 4, 2026
Risk Level: SAFEINDIRECT_PROMPT_INJECTIONDYNAMIC_EXECUTIONEXTERNAL_DOWNLOADS
Full Analysis
- [INDIRECT_PROMPT_INJECTION]: The skill processes untrusted customer messages and ticket descriptions which could contain malicious instructions designed to influence the agent's behavior.
- Ingestion points: The
Usagesection inSKILL.mdidentifies<ticket text, customer message, or issue description>as the primary input source. - Boundary markers: Absent. The instructions do not define specific delimiters or warnings to isolate untrusted input from the agent's instructions.
- Capability inventory: The skill has access to
sandbase_run, which is used to invoke tools liketavily_searchandcontext_dev_scrape_markdownas mapped inreferences/sandbase-api-map.md. - Sanitization: Absent. There is no evidence of input validation or escaping before the data is processed by the agent.
- [DYNAMIC_EXECUTION]: The skill implements a dynamic discovery and invocation pattern. It uses
sandbase_discoverto find capabilities,sandbase_inspectto retrieve their schemas, andsandbase_runto execute them based on runtime resolution (SKILL.md,references/sandbase-api-map.md). This mechanism is part of the vendor's platform functionality for resolving support evidence tools. - [EXTERNAL_DOWNLOADS]: The skill fetches content from external sources to support the triage process. It utilizes
tavily_searchfor searching public status pages and documentation, andcontext_dev_scrape_markdownfor reading incident pages and knowledge-base articles (references/sandbase-api-map.md). These operations target well-known services to gather evidence for issue resolution.
Audit Metadata