error-handling-recovery
Error Handling & Recovery
Overview
Errors are inevitable. The difference between a frustrating product and a caring one is how you handle them. This skill teaches you to design error states that guide users to resolution rather than leaving them stranded.
Core Philosophy: Never Blame the User
The first principle of error design is never blame the user. Errors are opportunities to help, not to criticize.
Bad Error Messages:
- "Invalid input"
- "Error 404"
- "Something went wrong"
Good Error Messages:
- "Please enter a valid email address (e.g., user@example.com)"
- "We couldn't find that page. Try searching instead."
- "Your connection was lost. We saved your work. Reconnect when ready."
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