ticket-triage

Pass

Audited by Gen Agent Trust Hub on Mar 19, 2026

Risk Level: SAFEPROMPT_INJECTIONNO_CODE
Full Analysis
  • [PROMPT_INJECTION]: The skill processes raw, untrusted data from customer support tickets, which creates an inherent surface for indirect prompt injection. A malicious user could attempt to include instructions within a ticket to influence how the agent classifies or routes the request.
  • Ingestion points: The workflow in SKILL.md describes ingesting raw subject lines, bodies, and customer metadata.
  • Boundary markers: There are no explicit instructions or delimiters defined to isolate the ticket content from the agent's logic.
  • Capability inventory: The agent generates responses and determines routing paths for the tickets.
  • Sanitization: The provided instructions do not mention sanitizing or validating the input text to prevent instructional hijacking.
  • [NO_CODE]: This skill is composed entirely of markdown instructions and does not bundle any scripts, binaries, or configuration files that could execute code.
  • [SAFE]: No evidence of malicious behavior, such as credential exposure, unauthorized network connections, or persistence mechanisms, was found in the analysis of the skill documentation.
Audit Metadata
Risk Level
SAFE
Analyzed
Mar 19, 2026, 08:23 AM