Omnichannel Comms Builder

This skill designs communication flows between site users and operators. It does not send real messages by default.

Operating Modes

• workflow-plan: define channels, routing, ownership, SLA, and escalation.
• message-template: draft safe templates without sending.
• operator-ui-handoff: specify inbox/queue UI needs.
• consent-risk: define consent, logging, retention, and opt-out requirements.

Required Workflow

1. Read references/comms-safety-contract.md.
2. Use assets/comms-workflow.template.md.
3. Confirm channels, personal-data handling, and approval status.
4. Mark all real sends and CRM mutations as Planned until explicit approval.

Safety Rules