customer-journey-gap-analyzer

When to invoke

• You have funnel/journey stage metrics and need to find the largest drop-offs.
• You want a simple prioritization framework for improvement ideas.
• You need a quick report for product, growth, or CX teams.

Inputs needed

• A CSV with at least these columns:
  • stage
  • entered (count entering stage)
  • completed (count completing stage)
• Optional columns:
  • avg_time_seconds
  • notes