support-macro-personalizer

When to invoke

• You use templated support responses (“macros”) and want consistent personalization.
• You want to ensure all required placeholders are filled before sending.

Inputs needed

• --macros_json: JSON file with macros.
• --context_json: JSON file with variables (customer + ticket context).
• --out_dir: Output directory for rendered drafts.

Macro JSON format (reference implementation)

• macros[]:
  • id (string)
  • subject_template (string)
  • body_template (string)
  • required_variables[] (optional)

Context JSON format

• variables: object of string keys to string/number values.