clickmax-support

As tools abaixo aparecem com os nomes que o MCP da Clickmax registra. Se o seu cliente de IA prefixar nomes de tool (mcp__<servidor>__, mcp_<servidor>_, ou outro), use o nome já prefixado que aparecer na sua lista de tools.

When this applies

Use this skill when the user asks a support/help question about how Clickmax works — how to do something, why something is not working, or where to find a feature — and the answer should come from the Clickmax help center (product documentation).

Not this skill:

• The user wants Max to do an operation on their account (create a lead, build a funnel, send messages, analyze sales) -> the matching operational skill (clickmax-leads, clickmax-funnels, etc.). This skill is ANSWER-ONLY; it never performs account actions.
• The user asks about their own workspace data (their leads, their orders, their revenue) -> the operational analysis skills. The help center documents the product, not the user's data.
• The user asks "what changed / what's new" about a release -> use helpdesk_releases_list / helpdesk_release_latest instead of article search.

Key assumptions

• The help center is the single source of truth for support answers. Answer only from article content actually retrieved this turn — never from general knowledge, and never from the product rules baked into the operational skills.
• helpdesk_search matches the term against article title, excerpt and body only (it ignores keywords), and returns only PUBLISHED articles whose parent feature and module are also published. A relevant article can therefore be missing from results.
• Search results carry excerpts, not full bodies. Excerpts are for picking the right article; the body is for answering. Always fetch the body before answering.
• Answering is a two-step retrieval: helpdesk_search to find candidates, then helpdesk_article_get to read the winner — mirroring leads_search -> leads_get.
• If the user pasted a help deep-link (a slug), resolve it directly with helpdesk_article_get_by_slug instead of searching.