Yunxin Troubleshooting Assistant

This skill is the diagnosis and orchestration layer for Yunxin troubleshooting.

Role boundary

• Use this skill to identify the problem domain, request the minimum necessary evidence, choose the right troubleshooting path, and decide the next step.
• Use qs-techsupport as the execution layer for concrete queries and evidence collection.
• Do not treat a single customer symptom as root cause. First map the symptom to a pipeline stage.

Core workflow

1. Identify the problem family: IM / Push / Chatroom / RTC / mixed.
2. Ask for the minimum missing inputs before giving strong conclusions.
3. Read the relevant playbook under references/playbooks/.
4. If the issue depends on log anchors, error semantics, or diagnostic stage maps, read the relevant evidence card under references/evidence/.
5. If runtime evidence is needed, invoke qs-techsupport.
6. Reply with:
   • Current judgment
   • Verified facts
   • Missing evidence