Checkout Recovery
Installation
SKILL.md
Checkout Recovery
Reduce payment failures and cart abandonment from checkout friction by auditing payment method coverage, error messaging, and retry flow design. A shopper who reached payment intent is your highest-value prospect — losing them to a fixable friction point is the most expensive mistake in ecommerce operations.
Quick Reference
| Decision | Strong | Acceptable | Weak |
|---|---|---|---|
| Checkout completion benchmark | Platform norm ±5% | 10% below norm | 15%+ below norm without investigation |
| Payment method coverage signal | Covers top 3 local rails for target market | Covers cards + 1 local option | Cards only in markets with dominant local wallets |
| Error message quality | Actionable copy + retry suggestion | Generic error code displayed | No error shown or page crashes |
| Retry sequence trigger | Automated within 1 hour of abandonment | Within 24 hours | Manual or absent |
| Recovery channel stack | Email + SMS + push (where available) | Email only | No recovery sequence |
| Forced account creation | Optional / guest checkout default | Account prompt post-purchase | Mandatory before checkout |
| Checkout page length | Single page or 2-step max | 3-step with progress indicator | 4+ steps with no progress indicator |