Customer Feedback

Overview

Customer feedback is your compass. It tells you what's working, what's broken, and what to build next. But most solopreneurs either ignore feedback (and build the wrong things) or blindly implement every suggestion (and lose focus). This playbook shows you how to collect high-quality feedback, analyze it systematically, and act on what matters.

Step 1: Build Your Feedback Collection System

Feedback doesn't come automatically. You need channels to capture it consistently.

Feedback channels to set up: