Helpscout Skill

Description

This skill interacts with Helpscout to fetch conversations from specific inboxes and send replies. It is designed to streamline customer support operations directly from OpenClaw.

Features

• Fetch conversations from multiple Helpscout inboxes
• Send replies to conversations (customer-visible or internal notes)
• Filter by status, folder, assignee, customer, tags, and more
• Sort conversations by various fields
• Embed thread data directly in the response
• Securely authenticate using an API key and App Secret
• Handle potential errors like invalid credentials or network issues gracefully

Setup Instructions

To use this skill, you need to configure Helpscout credentials and specify the IDs of the inboxes you want to fetch conversations from.