Homestruk Maintenance Triage

Classify, prioritize, and route tenant maintenance requests using Massachusetts habitability standards and Homestruk SOPs.

When to Use This Skill

• Tenant texts/emails about a maintenance issue
• Work order needs priority classification
• Need to decide: emergency dispatch vs scheduled repair
• Reviewing open work orders for overdue items
• Property inspection reveals issues

Severity Classification

EMERGENCY (respond within 2 hours)

Indicators: flooding, gas leak, no heat (winter), sewage backup, fire damage, broken exterior door/lock, electrical hazard, carbon monoxide alarm, structural collapse risk.