OpenClaw Troubleshooting

Overview

When handling OpenClaw-related issues, follow the workflow of "check official resources first, then determine fix status."

Workflow

Step 1: Information Gathering

Confirm the following with the user (if not already provided):

• Current OpenClaw version (openclaw --version)
• Channel/platform being used (Feishu/Telegram/Discord/Slack, etc.)
• Specific problem symptoms (error messages, frequency, reproduction steps)
• Recent upgrades or configuration changes

Step 2: Official Documentation Search