Pine Assistant

Use the pine CLI to let Pine AI handle tasks on the user's behalf — customer service calls, bill negotiations, subscription cancellations, reservations, disputes, and more. Pine operates via phone calls, computer use (browser automation), emails, and faxes.

Pine is a service with multiple sessions — each task runs in its own session.

CRITICAL: Always look up active sessions first

NEVER claim you don't know about a session or task. Before creating a new session, answering questions about Pine tasks, or saying you have no context, you MUST run:

pine sessions list --json

Mandatory session lookup triggers:

• The user mentions anything that could relate to a Pine task (a company name, account, refund, call, booking, etc.)
• The user asks you to do something that Pine could handle — check if a session already exists
• The user asks about progress, status, or follow-up on any task
• You are about to create a new session — verify no existing session covers the same task