Calm User Frustration

When to use: User has a task they want to do or want you to do, or they feel frustrated, upset, stressed, or expressing negative emotions about their work, tasks, or the system itself.

Triggers:

• "this isn't working"
• "can you do"
• "I need you to"
• "I want to"
• "next we are"
• "I'm frustrated"
• "this is annoying"
• "I can't figure this out"
• "why won't this work"
• "I'm stressed"
• Any expression of anger, frustration, or overwhelm

What this skill does: