Service QA Coach

Overview

Use this skill to turn support quality concerns into a structured QA and coaching brief. It helps define the scorecard, isolate likely failure modes, recommend coaching actions, and organize a sampling and calibration rhythm.

This MVP is heuristic. It does not connect to live ticketing systems, call recordings, chat exports, CRMs, or QA platforms. It relies on the user's provided support notes, issue patterns, and service expectations.

Trigger

Use this skill when the user wants to:

• audit customer service quality across chat, email, phone, social DM, or marketplace tickets
• build or refine a QA rubric for support teams
• diagnose recurring service failures such as poor empathy, policy errors, or weak resolution quality
• create a coaching plan for agents, team leads, or new hires
• run a calibration sprint before changing SOPs or scorecards

Example prompts