Diagnosing Ada Performance Issues

When to use this skill

Use this skill when the user wants to:

• Investigate why CSAT or AR dropped
• Understand a sudden change in metrics
• Diagnose a specific problem ("customers are complaining about X")
• Find root causes of performance issues
• Analyze what went wrong in a specific timeframe

Diagnostic workflow

Step 1: Confirm the issue

First, verify and quantify the problem: