Fullstory for Healthcare

⚠️ LEGAL DISCLAIMER: This guidance is for educational purposes only and does not constitute legal, compliance, or regulatory advice. Healthcare regulations (HIPAA, HITECH, state privacy laws) are complex, jurisdiction-specific, and subject to change. Always consult with your legal, compliance, privacy officer, and security teams before implementing any data capture solution. Your organization is responsible for ensuring compliance with all applicable regulations.

Industry Overview

Healthcare has the most stringent requirements for session analytics due to:

• HIPAA compliance: Protected Health Information (PHI) requires strict handling
• Patient trust: Breach of medical data is particularly harmful
• Regulated entities: Covered entities and business associates have legal obligations
• BAA requirement: Business Associate Agreement required with Fullstory

Critical Understanding

In healthcare, the default should be EXCLUDE, not mask or unmask.

Even seemingly innocuous data can become PHI when combined with other information. Err on the side of caution.