Available Context & Tools

@_platform-references/org-variables.md @_platform-references/capabilities.md

Follow-Up Triage

Goal

Identify email threads that need a response: unanswered questions, promised deliverables, stale conversations, deal-critical communications, and relationship-maintenance touchpoints. Return a prioritized, scored list that tells the rep exactly where to spend their next 30 minutes.

Why Triage Matters

Follow-up is the single highest-leverage activity in sales, yet it is the most neglected:

• 80% of sales require 5+ follow-ups after the initial meeting, but 44% of reps give up after one attempt (Brevet Group).
• The average rep lets 40% of qualified leads go dark simply because follow-ups fall through the cracks (HubSpot State of Sales, 2024).
• Response rates drop 10x after the first hour of silence on a warm thread (InsideSales.com).
• 35-50% of deals go to the vendor that responds first (Drift/Harvard Business Review).
• Reps who systematically triage their inbox close 27% more revenue than those who work first-in-first-out (Salesforce Research).