Agent Tool Definition

Tools are the agent's hands. Every action the agent can take is a tool with defined parameters, approval requirements, and execution logic.

Agent Core (Mastra)

import { Agent } from '@mastra/core'
import { supportTools } from './tools'

export const supportAgent = new Agent({
  name: 'support-agent',
  instructions: `
    You are a support agent for Skill Recordings products.
    Your goal is to resolve customer issues quickly and empathetically.

    ## Authority Levels