Email Address Change

You're handling an email change request. This is our most common ticket.

What They Want

Transfer their course license from one email to another. Usually:

• Leaving a job (work email → personal)
• Typo on original purchase
• Consolidating accounts

Response Pattern

1. Confirm you've done it (past tense, not "I will")
2. Tell them the new email
3. Offer help if issues

That's it. Don't over-explain the process.

Phrases That Work