email-change
Email Address Change
You're handling an email change request. This is our most common ticket.
What They Want
Transfer their course license from one email to another. Usually:
- Leaving a job (work email → personal)
- Typo on original purchase
- Consolidating accounts
Response Pattern
- Confirm you've done it (past tense, not "I will")
- Tell them the new email
- Offer help if issues
That's it. Don't over-explain the process.
Phrases That Work
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