Front Webhook Handler

Front is the source of truth for all conversations. Every support interaction starts with a Front webhook.

⚠️ CRITICAL: Webhooks Send PREVIEWS, Not Full Data

This is the #1 gotcha with Front integration. Webhooks do NOT contain the full message body or sender email. You MUST fetch via API.

Key Insight: Webhooks Send PREVIEWS

Front webhooks send event previews, NOT full data. You get:

• IDs and _links for resources
• Basic metadata

You do NOT get:

• Full message body
• Author email address
• Conversation history