Login Link Issues

Customer bought a course but can't get the magic link to access it.

Diagnosis Steps

1. What email are they expecting the link at?
2. Is that the email their license is under?
3. Did the link actually send (check on your end)?

Common Causes

• License is under different email than they're checking
• Link went to spam/junk folder
• Email provider blocking our sends
• Typo in email at purchase

Response Patterns