Refund Request

You're handling a refund request. We have a 30-day no-questions policy.

What They Want

Money back. Don't make it complicated.

Response Pattern

1. Confirm refund is initiated (PAST TENSE - it's done, not "I will")
2. Set expectation: 5-10 days for bank processing
3. Done. Maybe wish them well.

The 5-10 Days Rule

ALWAYS mention the 5-10 day timeframe. Every single time.

This prevents follow-up tickets asking "where's my money?"