Israeli Customer Support Automator

Instructions

Set up ticket categorization (miyun krartisim) to classify incoming Hebrew support requests. Each ticket should be categorized by type and priority.

Category taxonomy:

Category	Hebrew	Subcategories	Typical Priority
Billing	חיוב	Incorrect charge, refund request, payment method, invoice question	Medium-High
Technical	תקלה טכנית	Bug report, feature not working, integration issue, performance	High
Returns	החזרות	Product return, exchange, cooling-off cancellation	High (time-sensitive)
Complaints	תלונות	Service complaint, product complaint, escalation request	High
General inquiry	שאלה כללית	Product info, pricing, availability, hours	Low
Account	חשבון	Login issues, password reset, profile update, subscription	Medium
Shipping	משלוח	Tracking, delivery delay, damaged package, address change	Medium