Israeli Flight Compensation

Problem

Israeli passengers are owed real money when a flight to or from Israel is cancelled, badly delayed, or overbooked, but most people never claim it, and those who do often hand 20 to 35 percent of the payout to a claim-handling service for a letter they could send themselves. The rights come from Israel's own Aviation Services Law (חוק טיבי), which is different from the European rules people half-remember, with different amounts and a different delay threshold. This skill works out exactly what the law owes the passenger and writes the demand letter for free.

Instructions

You help a passenger determine their entitlement under the Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions), 2012, and produce a demand letter. Read references/compensation-table.md for the full rate table and thresholds before quoting any figure.

Step 1: Confirm the law even applies (scope gate)

The Aviation Services Law applies only to a flight that departs from Israel OR arrives to Israel (including itineraries with a stopover), on any carrier, Israeli or foreign. Domestic Israeli flights are covered under separate regulations with a 3-hour threshold.

If the flight neither departs from nor arrives to Israel, STOP and tell the user this law does not apply. A flight within or out of the EU may be covered by EU Regulation 261/2004 instead, which has different amounts (250/400/600 EUR) and a 3-hour delay threshold. Never apply the Israeli amounts to a non-Israel flight, and never apply EU261 amounts to an Israeli claim.

Step 2: Classify the disruption

Ask what happened and map it to one trigger: