Israeli E-Commerce Compliance

Legal notice

This is a free information tool operated by an AI model. It explains the law and the procedure and helps you organise your own documents. All of its outputs are produced automatically by an AI model, with no involvement, review, or approval by an advocate. The output is not legal advice and not a legal opinion, but a general explanation and a template only: it does not read the full file of your matter, does not check current case law, and does not examine your specific circumstances. An AI model may err, omit data, or present a wrong conclusion.

Any text this tool drafts is an automatic draft for your personal preparation only. It is not a document prepared by an advocate and must not be relied on as evidence. This tool is not a substitute for advice that takes account of the particular circumstances and needs of each person. Before starting proceedings, signing a document, or filing with an authority or a court, consult an advocate. All use of its output is the user's sole responsibility.

Instructions

Note: This skill provides compliance guidance. It does not replace legal counsel. Recommend consulting a consumer protection attorney (orech din specializing in mishpat tzarchani) for specific compliance decisions.

Step 1: Scan for Consumer Protection Law Compliance (Chok Hagnat HaTzarchan)

Verify 14-day cooling-off period for distance selling (mecher merachok):

• Right to cancel within 14 days of receiving the product, OR 14 days from receipt of the disclosure document, whichever is later
• Extended to 4 months for people with disabilities, seniors (65+), and new immigrants (under 5 years in Israel), but ONLY when there was a prior conversation between the business and the consumer (phone call, chat, or other electronic communication) before the transaction (per Tikun 47, 2016, codified in Sec. 14ג1). Pure web-store purchases with no conversation get only the standard 14-day window for these groups.
• Cancellation fee: up to 5% of transaction or 100 NIS, whichever is lower
• Return shipping: at buyer's expense unless item is defective