incident-response
Installation
SKILL.md
Incident Response
Handle production incidents systematically.
Severity Levels
| Level | Definition | Response Time | Examples |
|---|---|---|---|
| SEV1 | Service down, all users affected | Immediate | Database crash, DNS failure, auth broken |
| SEV2 | Major feature broken, many users affected | < 30 min | Payments failing, search not working |
| SEV3 | Minor feature broken, workaround exists | < 4 hours | Export button broken, slow dashboard |
| SEV4 | Cosmetic or low-impact issue | Next business day | Typo in UI, minor styling bug |