Incident Lookup & Historical Resolution

The fastest way to resolve many support issues is to find a prior incident with the same symptoms. SpotDraft uses Rootly for incident management, which creates dedicated #incident-* channels in Slack.

Available MCP Tools

Slack Search (primary tool for incident lookup)

Use slack_search_public to find past incidents and their resolutions across #oncall and #incident-* channels.

Jira Search (for bug tracking)

Use searchJiraIssuesUsingJql to find related bug reports and fix status. Get Cloud ID first via getAccessibleAtlassianResources.

GCP Cloud Logging (validate if the same error pattern is currently occurring)

✅ Prod logs are accessible via resourceNames: ["projects/spotdraft-prod"]. Always check prod when the incident involves prod workspaces.

⚠️ Key difference — Prod uses jsonPayload, QA uses textPayload:

• QA: textPayload:"{error_message}"
• Prod: jsonPayload.message:"{error_message}" with logName="projects/spotdraft-prod/logs/stderr"