Building NBA with Conversation Intelligence Signal Rules

Overview

This skill covers the end-to-end process of building a Next Best Action system that triggers during live conversations when specific keywords are detected. The stack has 4 layers:

Keyword spoken in conversation
    → CI Signal Rule fires (detects keyword on configured channel)
    → Strategy Flow receives ruleDevName, looks up Recommendation, outputs it
    → Agent sees Recommendation card in the NBA panel
    → Agent clicks → Screen Flow opens with guided resolution steps

The 4 Artifacts to Build (in order)