Service Console Productivity

Use This Skill When

• Designing or reviewing Service Console apps and page templates.
• Improving agent speed with macros, quick text, and keyboard-driven workflows.
• Reducing context switching across cases, contacts, assets, and knowledge.

Optimization Checklist

• Workspace tabs: Keep primary objects pinned and secondary context in subtabs.
• Highlights panel: Show urgency, SLA risk, entitlement state, and customer tier.
• Utility bar: Include notes, history, softphone/digital tools, and frequently used references.
• Macros and quick text: Standardize repetitive tasks and common communications.
• Knowledge panel: Surface recommended articles in the case context.

Implementation Output