Service Cloud Voice — Runtime Interaction (Service Connector API)

Use This Skill When

• Building or extending a Service Cloud Voice softphone / interaction pane.
• Driving call control (accept, end, hold/resume, mute/unmute, DTMF, transfer, conference) from an LWC or Aura component.
• Adding supervisor tooling — barge-in, silent monitor, whisper — in real time.
• Wiring agent presence and login/logout state changes into the same client.

Core Workflow