SRA Configuration & Behavior Analysis (Shared — FDE Edition)

Analyze any Agentforce Service Assistant topic configuration and identify what causes non-deterministic behavior. Produces variance analysis, edge cases, test cases, and fix recommendations — grounded in SRA platform knowledge.

This is the shared FDE version. It works entirely from data YOU provide (topic configs, KB articles, case emails, transcripts). No internal Slack or codesearch dependencies — safe for use with customer org data.

Invocation: /sra-config-analysis-shared [topic name or paste config]

What This Skill Does

You provide a topic configuration + sample artifacts from the customer org. The skill: