knowledge-grounded-email-genie

Use it when

• Emails ask questions that documents answer: policies, product sheets, price lists, procedures.
• Replies need judgement or wording, not fixed fields; for fixed records use inbound-email-to-records.
• Volume is 10 to 500 emails per day, and a reply within 5 minutes is fine.

Why this design

Advantages:

• The knowledge base grounds answers in the company's own documents.
• App actions (skills) let the genie look records up, such as an order status, and act.
• approval_required on a skill pauses the genie until a person approves that action.

Trade-offs:

• Each email costs AI usage; long threads and large documents cost more.
• Answers depend on the documents: missing or outdated documents give wrong answers.
• A genie runs single app actions, never a whole workflow, and no workflow step calls a genie.