customer-health-tiers

Applies when you need to know, every day, which paying customers are slipping and which are outgrowing their plan, from what they actually do in the product. Produces three tiers per customer in the CRM, immediate alerts on changes that matter, and a weekly digest.

A single health score hides the thing you need to act on. A customer can be at high risk and high expansion at once: heavy usage concentrated in one person who is about to leave. So this skill keeps three independent reads, each with its own rules, and never blends them.

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Replace every {{...}} before enabling. See the setup checklist reference for the full list and the defaults to tune.